Terms and Conditions
LE BEAUTY TERMS & CONDITIONS
By placing an order with Le Beauty, including through our website, Facebook Page, Instagram, or any other official Le Beauty sales channel, you acknowledge that you have read, understood, and agreed to the following Terms & Conditions.
1. ORDER CONFIRMATION
Please review your order carefully before completing checkout.
Customers are responsible for confirming that all information entered during checkout is complete and accurate, including:
• Full name
• Email address
• Contact number
• Complete shipping address
• Product
• Shade, scent, size, quantity, or variant
Once checkout and payment have been successfully completed, the order is considered confirmed and final.
After confirmation, requests to cancel, change, add, remove, or substitute products generally cannot be accommodated because confirmed orders immediately enter our order-processing system.
Le Beauty will not be responsible for issues resulting from incorrect information or product selections submitted by the customer.
If you notice an error in your shipping information immediately after checkout, please contact Le Beauty as soon as possible within 24hours. We will try to assist if the order has not yet been processed or shipped, but changes cannot be guaranteed.
2. PAYMENT & CHECKOUT
All orders placed through the Le Beauty website must be paid in full during checkout through the available payment methods powered by PayMongo, including QR code and other supported real-time payment options.
An order is considered successfully placed only after:
• The checkout process has been completed; and
• Payment has been successfully processed or confirmed by our payment provider.
NO SUCCESSFUL PAYMENT = NO CONFIRMED ORDER
Items added to your cart are not reserved until checkout and payment are successfully completed. Because many Le Beauty products are available in limited quantities, an item may become unavailable while it remains in your cart.
Customers are responsible for ensuring that the correct payment amount and payment details are used during checkout.
If a payment is unsuccessful, cancelled, declined, interrupted, or not confirmed by the payment provider, the order will not be considered confirmed.
For QR code payments, customers should complete the payment using the QR code generated during the checkout process and follow the payment instructions displayed on the website.
Please do not send payment to unofficial accounts, QR codes, or payment details that are not provided through Le Beauty’s official website or authorized channels.
In the event of a duplicate payment, payment discrepancy, technical error, or payment successfully deducted but the order does not appear to be confirmed, please contact Le Beauty and provide the relevant transaction details so that we can verify the payment.
Payment processing, confirmation, and refund posting times may also be subject to the policies and processing times of PayMongo, participating banks, e-wallets, and other payment providers.
3. ALL SALES ARE FINAL
All confirmed and paid orders are considered final.
We do not accept returns, refunds, exchanges, or cancellations due to:
• Change of mind
• Personal dislike
• Wrong shade selected by the customer
• Wrong fragrance or scent selected by the customer
• Incorrect size or variant chosen by the customer
• Duplicate orders placed by the customer
• Failure to read the product description
• Failure to review the order before checkout
• Customer preference regarding packaging or minor cosmetic imperfections
Please choose your items carefully before purchasing.
4. PRODUCT AVAILABILITY
Le Beauty products are generally offered in limited quantities and are subject to availability.
Adding an item to your shopping cart does not reserve the item.
Products are secured only after checkout has been successfully completed and payment has been confirmed.
During launches, sales, or high-demand periods, multiple customers may attempt to purchase the same limited-stock item at the same time. Availability will be based on successfully completed and paid orders.
In rare cases involving inventory discrepancies, website errors, overselling, damaged stock, or other circumstances that prevent Le Beauty from fulfilling an order, we reserve the right to cancel the affected item or order and issue the appropriate refund.
5. PRODUCT INFORMATION
We make every reasonable effort to provide accurate product names, descriptions, shades, sizes, quantities, prices, and photographs.
However, actual product colors may appear slightly different depending on:
• Screen display
• Lighting
• Photography
• Packaging updates
• Manufacturer revisions
Beauty brands may also change packaging, labeling, ingredients, or product appearance without prior notice.
Such manufacturer changes do not automatically qualify an item for return or refund.
5. PRODUCT INFORMATION
We make every reasonable effort to provide accurate product names, descriptions, shades, sizes, quantities, prices, and photographs.
However, actual product colors may appear slightly different depending on:
• Screen display
• Lighting
• Photography
• Packaging updates
• Manufacturer revisions
Beauty brands may also change packaging, labeling, ingredients, or product appearance without prior notice.
Such manufacturer changes do not automatically qualify an item for return or refund.
6. PROCESSING TIME, SHIPPING & DELIVERY
ORDER PROCESSING TIME
Due to the high volume of orders received by Le Beauty, please allow 5-8 business days for order processing before shipment.
Business days exclude:
• Sundays
• Philippine public holidays
• Announced store closures or non-operating days
The processing period begins once the order and payment have been successfully confirmed through our website.
Processing time refers to the time required for order verification, preparation, checking, packing, and turnover to the courier. It does not include the courier’s delivery transit time.
During major sales, website launches, promotional events, or unusually high-volume periods, processing may take longer than usual. Any significant delays will be communicated whenever possible.
All orders are processed and packed by Le Beauty in Davao City.
Please allow 5–8 business days for order processing before shipment. Business days exclude Sundays, Philippine public holidays, and announced non-operating days.
Once processing is complete, orders will be shipped via J&T Express.
Estimated delivery time after the parcel has been handed over to J&T is generally:
• Mindanao: approximately 3–5 days
• Visayas: approximately 5–7 days
• Luzon: approximately 5–7 days
These delivery periods are estimates only and begin after the order has been shipped. They are separate from Le Beauty’s 5–8 business day processing period.
Customers should therefore consider both the order processing time and the courier delivery time when estimating when their package may arrive.
Delivery delays may occur due to circumstances beyond Le Beauty’s control, including:
• High courier volume
• Weather conditions
• Holidays
• Transportation or logistics disruptions
• Remote or provincial delivery locations
• Incorrect or incomplete shipping information
• Courier operational delays
• Natural disasters or other unforeseen circumstances
Le Beauty cannot guarantee an exact delivery date once the parcel has been turned over to J&T Express.
Once shipped, customers will be provided with the applicable tracking information so they can monitor the status of their parcel.
We kindly ask customers to avoid placing urgent or rush orders if they are unable to accommodate our standard processing period.
7. NO SAME-DAY DELIVERY
Le Beauty does not guarantee or normally accommodate same-day delivery, including deliveries using third-party riders.
Customers who require an item urgently should order only if they are comfortable with our regular processing and shipping schedule.
8. NO CUSTOMER-BOOKED GRAB OR LALAMOVE
Customers are not permitted to independently book Grab, Lalamove, or other third-party riders to collect orders unless expressly approved by Le Beauty.
This policy helps us maintain proper order verification, documentation, and parcel handling.
9. NO CONSOLIDATION OR HOLDING OF PAID ORDERS
Le Beauty does not consolidate separate paid orders or hold completed orders for future purchases.
Paid orders will be processed and shipped according to their corresponding shipping schedule.
Separate orders may therefore be shipped separately.
10. PRE-ORDERS
Pre-order items are products secured specifically for customers and may require advance payment.
All estimated times of arrival are estimates only and are not guaranteed delivery dates.
Pre-orders may experience delays due to:
• International shipping
• Sea or air cargo schedules
• Supplier delays
• Customs clearance
• Weather
• Holidays
• Logistics disruptions
By ordering a pre-order item, the customer acknowledges and accepts the possibility of reasonable delays.
Pre-orders generally cannot be cancelled because of delays that remain within reasonable logistical circumstances.
11. RECEIVING YOUR PACKAGE
Customers are strongly encouraged to inspect their parcel immediately upon delivery.
For claims involving a:
• Missing item
• Lacking item
• Incorrect item
• Damaged item
the customer must provide sufficient photographic and/or video evidence.
Claims must be submitted within 2 days from the recorded delivery date unless otherwise stated.
Claims submitted after this period may no longer be accepted.
12. UNBOXING VIDEO REQUIREMENT
For missing-item claims, a continuous and unedited unboxing video may be required.
The recording should clearly show:
1. The unopened parcel
2. The shipping label
3. The parcel seal
4. The entire opening process
5. All contents removed from the package
The video should begin before the parcel is opened.
Edited, incomplete, unclear, or interrupted recordings may not be accepted as sufficient proof.
13. WRONG OR LACKING ITEMS
If you receive an incorrect or incomplete order, please contact Le Beauty within 2 days of delivery.
You may be asked to provide:
• Clear photographs
• Unboxing video
• Shipping label
• Packaging
• Item received
• Order confirmation or invoice
Please keep all original packaging until your concern has been resolved.
14. DAMAGED ITEMS
COURIER RESPONSIBILITY
Le Beauty takes reasonable care to ensure that all orders are properly checked, securely packed, and in good condition before being handed over to the courier.
Once a parcel has been successfully turned over to J&T Express, the shipment will be under the courier’s custody. Any loss, mishandling, delay, or damage that occurs while the parcel is in transit will be subject to the courier’s investigation, policies, and claims procedures.
Le Beauty will provide reasonable assistance to customers in coordinating with the courier and submitting the necessary shipping information or documentation for a claim provided that the case is reported within 2 days after delivery.
Please note that Le Beauty cannot guarantee the handling or delivery of a parcel once it is under the courier’s custody.
For damaged parcels, customers are advised to take clear photos and an unedited unboxing video immediately upon receipt and contact Le Beauty within the prescribed claims period.
Damage caused after delivery, mishandling by the customer, improper storage, accidental damage, or normal wear is not eligible for compensation.
15. ITEMS NOT ELIGIBLE FOR RETURN
Returns or exchanges will not be accepted for:
• Change of mind
• Wrong shade or scent selected by the customer
• Personal dislike
• Opened products
• Used products
• Tested cosmetics
• Tampered products
• Products with broken hygiene seals caused after delivery
• Items damaged through customer mishandling
For hygiene and safety reasons, opened or used cosmetics, skincare, and personal-care products generally cannot be accepted for return.
16. PROMOTIONS, FREEBIES & SAMPLES
Freebies, promotional items, gifts with purchase, and samples are subject to availability.
They:
• Cannot normally be exchanged for cash
• Cannot be replaced based on customer preference
• May vary depending on available stock
• May be substituted with another item of similar promotional value
Promotional offers may be changed or withdrawn without prior notice where permitted.
17. PRICING
Prices may change without prior notice.
The applicable price is generally the price displayed at the time the customer successfully places the order.
In the event of an obvious pricing, typographical, or technical error, Le Beauty reserves the right to cancel the affected transaction and provide a refund if payment has already been made.
18. REFUNDS
Approved refunds will be processed using an appropriate payment method determined by Le Beauty.
Processing times may vary depending on the bank, payment provider, or platform used.
Refunds will only be issued for legitimate and approved circumstances, including cases where Le Beauty is unable to fulfill an order.
19. CUSTOMER CONDUCT
We expect respectful communication between our team and our customers.
Le Beauty reserves the right to refuse service, cancel future transactions, or block customers who engage in:
• Harassment
• Threats
• Abusive or insulting language
• Fraudulent claims
• Repeated bogus ordering
• Intentional misinformation
• Payment fraud
• Unreasonable or disruptive behavior
Concerns and complaints are welcome and will be handled professionally when communicated respectfully.
20. FRAUDULENT TRANSACTIONS
Le Beauty reserves the right to cancel or investigate any transaction suspected of fraud, unauthorized payment, identity misuse, payment manipulation, or other suspicious activity.
Additional verification may be requested before an order is processed.
21. WEBSITE ACCOUNTS
Customers who create an account on the Le Beauty website are responsible for maintaining the confidentiality of their login credentials.
Customers should immediately notify Le Beauty if they suspect unauthorized use of their account.
Creating an account may allow customers to view applicable order information and purchase history available through the website.
22. INTELLECTUAL PROPERTY
The Le Beauty name, branding, graphics, website content, promotional materials, and original photographs or designs created for Le Beauty may not be copied, reproduced, modified, or used for commercial purposes without permission.
Brand names and trademarks belonging to third-party manufacturers remain the property of their respective owners.
23. LIMITATION OF RESPONSIBILITY
Le Beauty will make reasonable efforts to provide accurate information, secure packaging, and reliable service.
However, Le Beauty shall not be responsible for delays, interruptions, or losses resulting from circumstances beyond our reasonable control, including courier operations, natural disasters, weather events, government restrictions, customs delays, system interruptions, or other force majeure events.
Nothing in these Terms & Conditions is intended to remove any rights or remedies that customers are entitled to under applicable Philippine law.
24. POLICY UPDATES
Le Beauty reserves the right to update, revise, or amend these Terms & Conditions when necessary.
The version published on our official website at the time of purchase will generally apply to that transaction.
25. AGREEMENT
By completing your purchase, you confirm that you have read, understood, and agreed to these Terms & Conditions and the applicable Le Beauty store policies.
LE BEAUTY
Beauty • Passion • Power
www.lebeautyonlineshop.com